Player Optimization - School of Dragons

1. Game Optimization

2. Optimization tips and tricks

Settings for Various Computer Systems

Make sure you meet the following system requirements and have the latest drivers for your video card and sound card installed:

Preferred Settings for PC:

    • Browser: ALL WEB BROWSERS
    • Operating System: For PC- Windows® System Requirements: Windows® XP and above (Windows 7 or 8; 64-bit recommended)
    • Processor: Pentium® 4+ (or equivalent); 3 GHz or faster recommended
    • Video: 3D video card with 1GB+ dedicated memory w/DirectX® 9.0c‐compatible driver (256MB minimum); NVIDIA or ATI recommended
    • Memory: 2GB available RAM (1GB minimum, 4+GB recommended)
    • Storage: 2.0 GB available on hard drive for the game
    • Media: 32‐bit color
    • Resolution: 1920x1080 screen resolution (1024x768 minimum)
    • Sound: DirectX® 9.0c‐compatible sound card
    • Internet: Broadband Internet Connection (10+Mbps recommended; 2Mbps minimum)

    Preferred Settings for Mac:

      • Operating System: For Mac- Mac OS X 10.5.2 and above (Mac 10.7.5 recommended)
      • Browser: Safari, Firefox, or Chrome
      • Processor: Intel Core 2 Duo Processor (or equivalent) @ 2.16 GHz (Intel Xenon or Core i5 @ 2.4 GHz or faster recommended)
      • Video: 3D video card with 256 MB dedicated memory (NVIDIA or ATI with 1GB+ dedicated memory recommended)
      • Memory: 2GB available RAM (4+GB recommended)
      • Storage: 2.0 GB available on hard drive for the game( 5.0+ GB available on hard drive recommended)
      • Media: 32‐bit color
      • Resolution: 1024x768 screen resolution (1920x1080 recommended)
      • Sound: Mac compatible sound card
      • Internet: Broadband Internet Connection (10+Mbps recommended; 2Mbps minimum)

      Downloading Game Files

      We are constantly updating and building in School of Dragons.  Often, we add new features and functionality that require new bundles of files to be downloaded for optimum performance and gameplay.  While every attempt is made to minimize both the file size and impact on players, we sometimes require new files be downloaded prior to playing which can cause a delay in getting into Berk and the School of Dragons.  To minimize any possible delays, please keep in mind the following:

      • Internet Connection: Please check to make sure you have a strong internet connection before playing to ensure that you can quickly download the new files and features.
      • Close Other Programs:Since School of Dragons is a large game, closing other programs and browser windows will help speed up both the download process and gameplay.
      • Streaming Music and/or Videos:To enhance and optimize your download speed and gameplay, we suggest that you do not stream music and/or videos while playing in School of Dragons.

      Improve Gameplay Performance and Reduce Lag

      4 Easy Steps to Improve Gameplay Performance and Reduce Lag

      To increase the quality of gameplay and/or reduce lag, please follow the following steps:

      1. Close all browser tabs except School of Dragons
      2. Play the game in full screen
      3. Close background programs
      4. Check wifi connection

      How to Report a Bug

      When reporting a bug, please include the following information:

      • Username: What is your School of Dragons username?
      • Computer: Mac, PC
      • Operating System: Windows Vista, Mac OS X Mountain Lion
      • Web Browser: Mozilla Firefox 7.0, Google Chrome
      • What were you doing when the bug occurred?: Please describe the steps that happened up until you experienced the bug
      • - Were you in the middle of a quest? Flying from one scene to another? Perhaps you were running other programs? The more details, the better
      • When did the error happen?: When did you experience the bug? Please specify what day and time you encountered the issue
      • Screenshot(s): If possible, please include a screenshot so our support team can see what the issue looks like.
      • Graphics Card: If running on a Windows system, please run DxDiag (Windows Key + R  DxDiag [ENTER]) and save the output to a file

      If you have any other information you believe is pertinent to the bug report, feel free to include it. Thank you in advance for your cooperation. By following these guidelines, you will help us fix bugs much faster to make your gaming experience even better.

    Please keep these rules in mind before reporting a bug:

    • Do Not Repeat: Help us keep the forum from becoming cluttered by conducting a careful search to see if there is already a thread concerning the bug you experienced. Remember, our admins are reading through all the threads, so it will actually make bug fixes faster if you simply continue another thread rather than start a new one. Even if your post is not replied to immediately, do not start a new thread or spam any threads with multiple posts. Sit back and relax. We’ll get to you soon!
    • Avoid the “Me, Too!” Virus: If you plan on reporting a bug, please avoid posts that only state that you experienced the bug, but provide no further information. While we want to hear about each player’s bug, the best way to keep our work efficient is for you to send us informative, descriptive reports that will help us track down and squash these bugs!

    Retrieving Log Files

    For us to see exactly where the problem you are having is, and what to fix, we need to see your log files. The log files are all of the game data that is collected while you play the game. We use the log files to pinpoint the issue and fix it in a timely manner for you.

    In order to retrieve your log files, use the addresses below to search your computer depending on the operating system you are using:

    Mac OS X


    Windows XP *

    C:\Documents and Settings\username\Local Settings\Temp\UnityWebPlayer\log\log_UNIQUEID.txt

    Windows Vista/7 *


    Windows Vista/7 + IE7 + UAC *


    Once you have located the log files, you may attach them in an email and send it to for further assistance.

    Unity Fatal Error

    Did you receive a Unity Fatal Error message when trying to load School of Dragons? This can occur because of corrupted Unity assets, potentially caused by a bad plug-in download. This problem can sometimes be resolved by uninstalling and then reinstalling the Unity Webplayer. Please follow the instructions below according to Unity’s website.

  • The first thing we recommend is that you clear the information that is currently being stored in your web browser cache and the Unity Web Player cache. To do so, follow these steps:
  • Clear your web browser cache.
  • If you use Internet Explorer (IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete
  • If you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data
  • Clear your Unity Web Player cache by clicking the button below.
    Clear My Unity Cache
  • If the issue is not resolved by following the steps above please re-install the Unity Web Player (our 3D engine) by clicking here or contact our customer support team