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School of Dragons: Frequently Asked Questions

Online Game Issues

Payment Information Questions

Membership Questions

System Requirements

MMO / Multiplayer Mode

Online Game Issues Answers

  • The online game is not loading correctly or seems to freeze during play. What should I do?
  • The first thing we recommend is that you clear the information that is currently being stored in your web browser cache and the Unity Web Player cache. To do so, follow these steps:
  • Clear your web browser cache.
  • If you use Internet Explorer (IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete
  • If you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data
  • Clear your Unity Web Player cache by clicking the button below.
    Clear My Unity Cache
  • If the issue is not resolved by following the steps above please re-install the Unity Web Player (our 3D engine) by clicking here or contact our customer support team

Payment Information Answers

  • Which payment methods do you accept?
  • School of Dragons accepts Visa, MasterCard, Discover, American Express, or check cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
  • What is your refund policy?
  • School of Dragons membership and gems are non-refundable.
  • How do I cancel my membership?
  • To cancel your membership, please sign into your account and click here for immediate processing or email us directly at with any other account-related inquiries. When sending an email, be sure to include the email address registered to the account, so that our team will be able to locate it in our system and process your request quickly.
  • How soon will the cancellation take effect?
  • Once your request is received and processed by our support team, memberships are then cancelled at the end of your scheduled billing cycle.
  • How do I change my method of payment?
  • To update your method of payment, start by cancelling your current reoccurring membership by emailing . Once the cancellation has been processed, purchase a new membership for the account with your updated billing information.

Membership Answers

  • How do I cancel my membership?
  • To cancel your membership, please sign into your account and click here for immediate processing or email us directly at with any other account-related inquiries. When sending an email, be sure to include the email address registered to the account, so that our team will be able to locate it in our system and process your request quickly.
  • How do I change my membership from the monthly to yearly payment plan?
  • To change your current membership plan directly from the Manage Account page, sign into your account and click here, where you can select from your available upgrade options.
  • Will my membership automatically renew?
  • Yes, all School of Dragons membership plans renew automatically until cancelled by the account holder.
  • How do I renew a cancelled membership?
  • Login to SchoolofDragons.com and click the Membership link to purchase the membership package of your choice.

System Requirements

On which platform can I connect to the School of Dragons virtual world?

What are the system requirements to play the School of Dragons app from my computer?
For the most optimized gaming experience, check that your computer meets the following System Requirements:

  • Operating System: For PC: Windows® 7 & above (Windows 10 recommended), For Mac: OSX 10.8 & above
  • Video: 3D video card with 1GB+ dedicated memory w/DirectX® 9.0c‐compatible driver (shader model 3.0); NVIDIA or ATI recommended
  • Processor: Pentium® 4+ (or equivalent); 3 GHz or faster recommended
  • Memory: Pentium® 4+ (or equivalent); 3 GHz or faster recommended
  • Storage: 4GB available on hard drive recommended
  • Media: 32‐bit color
  • Resolution: 4GB available on hard drive recommended
  • DirectX® 9.0c‐compatible sound card
  • Internet: Broadband Internet Connection (10+ Mbps recommended; 2Mbps minimum)

MMO / Multiplayer Mode

    • Is MMO safe?
    • Yes, player interaction within the School of Dragons is completely safe. The chat system currently in place is safe and modified often, according to trending words and topics.
    • Chat allows players to communicate using their own messages, as long as all parts of these messages appear in our database of approved words and phrases. This mode must be activated by a parent.
Please note: Online safety is our number one concern at SchoolofDragons.com, and we are constantly improving and evolving our chat database, but messages that may be offensive to some players may get through the filters in Safe Type Chat Mode. Since parents know their kids best, we ask that you select the perfect level of interaction for your child.