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School of Dragons Mobile: Troubleshooting

IOS Issues:

  • Close all apps- Quit/close open apps by double tapping the home button. The task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus (-) sign that pops up to close the apps.
  • Restart the device- Restart the device by holding down the sleep button until the red slider appears and then slide to power off. To power on, hold the sleep button until the Apple logo appears and let go of the button.
  • Charge your battery: Using the USB power adapter that came with device, charge the device for at least 20 minutes.

Android Issues:

Restart the application.

  1. Tap on "Settings" on the top of your screen.
  2. Choose "Applications".
  3. Go to "Manage applications".
  4. Choose the game you need.
  5. Tap "Force stop" button.
  6. Tap "Back".
  7. Start the game once more.

Downloading issues:

  • Restart your device and then try downloading the app again.
  • Check to see if your internet connection is active and stable (contact your mobile service provider if you aren't connected).
  • If the downloading issue persists, please try again later.

Why do I see a "downloading game data" message with a progress bar after I have installed the game?

Once you've downloaded the game and launched it on the device, additional game files will begin downloading before the game will work. The files that were installed previously were only a portion of the files needed due to the store’s game size restrictions for download. We want every customer to play our games in the highest possible quality, which is why downloading game data may take some time depending on the speed of your internet connection and the quality of communication. We recommend using a Wi-Fi connection or a high-speed data plan. You also need to have enough memory on your device in order to successfully download the game data.

Game is stuck or stopped downloading files

In some cases, your Wi-Fi connection may become unstable or drop completely, which will cause the downloading files to stop or freeze. Please check your internet connection; you might be out of the Wi-Fi zone or the signal speed is too slow to progress. If your Wi-Fi connection is ok, try restarting the game data download.

If the game stopped downloading, you may try to force stop the downloading.
You can do it in the following way:

  • Tap on "Settings" on the top of your screen.
  • Choose "Applications".
  • Go to "Manage applications".
  • Choose the game you need.
  • Tap on "Force close" button.
  • Also, it is recommended that you clear the data from the application and uninstall it.
    You can do it in the following way:

    • Tap on "Settings" on your top screen.
    • Choose "Applications".
    • Go to "Manage applications".
    • Choose the game you need.
    • Tap on "Clear data" button, then "Uninstall".

    Now, reinstall the application. Follow these instructions:

    • Find the application in the store
    • Tap on "Install".
    • Tap on "Accept permission".
    • Choose "OK", then "Install".
    • You will see the message: "Your item will be downloaded".
    • The game will appear in the folder "Applications".