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School of Dragons: Frequently Asked Questions

Online Game Issues

Payment Information Questions

Membership Questions

System Requirements

MMO / Multiplayer Mode

Online Game Issues Answers

  • The online game is not loading correctly or seems to freeze during play. What should I do?
  • The first thing we recommend is that you clear the information that is currently being stored in your web browser cache and the Unity Web Player cache. To do so, follow these steps:
  • Clear your web browser cache.
  • If you use Internet Explorer (IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete
  • If you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data
  • Clear your Unity Web Player cache by clicking the button below.
    Clear My Unity Cache
  • If the issue is not resolved by following the steps above please re-install the Unity Web Player (our 3D engine) by clicking here or contact our customer support team

Payment Information Answers

  • Which payment methods do you accept?
  • School of Dragons accepts Visa, MasterCard, Discover, American Express, or check cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
  • What is your refund policy?
  • School of Dragons membership and gems are non-refundable.
  • How do I cancel my membership on PC?
  • To cancel your membership, please sign into your account and click here for immediate processing or email us directly at with any other account-related inquiries. When sending an email, be sure to include the email address registered to the account, so that our team will be able to locate it in our system and process your request quickly.
  • How do I cancel my membership on iOS?
  • You will need to login to your Apple Account and cancel your subscription there: On your iPhone, iPad, or iPod touch
    1. On the Home screen, tap settings
    2. Tap iTunes & App Store.
    3. Tap your Apple ID at the top of the screen.
    4. Tap View Apple ID. You might need to sign in.
    5. Under Subscriptions, tap Manage.
      (If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID.)
    6. Tap the subscription that you want to manage.
    7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
    Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.
  • How do I cancel my membership on Google Play?
  • Memberships purchased through Android (Google Play) must be cancelled through Google. Follow the instructions below.
  • On Android, open the Google Play Store, then tap Menu > Subscriptions.
  • On a computer, go to play.google.com, then in the left menu click My subscriptions.
    or
  • On either Android or a computer, click here to open your list of subscriptions.
    Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.
  • How do I cancel my membership on Steam?
  • Login to your Steam account, go to your Account Details and cancel your subscription there.
  • How do I cancel my membership on the Amazon app?
  • You can manage your Appstore subscriptions using one of the following methods:
  • On the Amazon website, go to Your Account, and select Apps and more under the Digital content and Devices section. From the menu on the left, select Your Subscriptions
  • On a Fire tablet, tap Apps, and then tap Store. Open the menu, and then tap Manage Subscriptions.
  • On the Amazon Underground app for Android, open the menu, expand the Amazon Appstore submenu, and then tap Manage Subscriptions.
  • On Blackberry, open the Amazon Appstore app. Then open the menu, and tap Manage Subscriptions.
  • Note: If you turn off auto-renewal for a subscription, you'll continue to have access until your current subscription period expires.
  • How do I cancel my membership in the Microsoft store?
  • Follow the instructions below to cancel your subscription through Microsoft.
    1. Sign in to your Services and Subscription Page with your Microsoft account
    2. Find the subscription you want to stop renewing, then select Turn Off Auto-Renew
    3. Select Confirm Cancellation
  • How do I cancel my membership on Facebook Gameroom?
  • Facebook memberships renew and cancel through Facebook. To cancel a membership purchased through Facebook accounts
    1. Go to the Payments section of your account settings
    2. Click View next to Subscriptions to see all of your subscription payments
    3. Click the x next to the subscription you want to stop and then click Cancel Subscription
    Cancellation of your subscription will become effective at the end of your current billing period. This prevents any future charges to your account while making sure that you continue to receive the benefits of your subscription until the end of your current billing period.
  • How soon will the cancellation take effect?
  • Once your request is received and processed by our support team, memberships are then cancelled at the end of your scheduled billing cycle.
  • How do I change my method of payment?
  • To update your method of payment, start by cancelling your current reoccurring membership by emailing . Once the cancellation has been processed, purchase a new membership for the account with your updated billing information.

Membership Answers

  • How do I cancel my membership?
  • To cancel your membership, please sign into your account and click here for immediate processing or email us directly at with any other account-related inquiries. When sending an email, be sure to include the email address registered to the account, so that our team will be able to locate it in our system and process your request quickly.
  • How do I change my membership from the monthly to yearly payment plan?
  • To change your current membership plan directly from the Manage Account page, sign into your account and click here, where you can select from your available upgrade options.
  • Will my membership automatically renew?
  • Yes, all School of Dragons membership plans renew automatically until cancelled by the account holder.
  • How do I renew a cancelled membership?
  • Login to SchoolofDragons.com and click the Membership link to purchase the membership package of your choice.

System Requirements

On which platform can I connect to the School of Dragons virtual world?

What are the system requirements to play the School of Dragons app from my computer?
For the most optimized gaming experience, check that your computer meets the following System Requirements:

  • Operating System: For PC: Windows® 8.1 & above, 64bit; For Mac: OSX 10.8 & above, 64 bit 
  • Video: 3D video card with 1GB+ dedicated memory w/DX10 graphics card with shader model 4.0 recommended
  • Processor: i5 & above; 3 GHz or faster recommended
  • Memory: 8GB & above
  • Storage: 4GB available on hard drive recommended
  • Internet: Broadband Internet Connection (10+ Mbps recommended; 2Mbps minimum)

MMO / Multiplayer Mode

    • Is MMO safe?
    • Yes, player interaction within the School of Dragons is completely safe. The chat system currently in place is safe and modified often, according to trending words and topics.
    • Chat allows players to communicate using their own messages, as long as all parts of these messages appear in our database of approved words and phrases. This mode must be activated by a parent.
Please note: Online safety is our number one concern at SchoolofDragons.com, and we are constantly improving and evolving our chat database, but messages that may be offensive to some players may get through the filters in Safe Type Chat Mode. Since parents know their kids best, we ask that you select the perfect level of interaction for your child.